All Systems Operational
Management Console ? Operational
Call Management Service ? Operational
Web Application call service ? Operational
Multiway Call Service ? Operational
Audio Call Service ? Operational
Recording Service ? Operational
Chat Service ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Scheduled Maintenance
Lifesize Icon video systems paired to Lifesize Cloud will automatically upgrade overnight. Learn more about What's New for Lifesize Icon video systems:

http://www.lifesize.com/icon-help/en/icon-whats-new.html
Posted on Jun 14, 19:50 CDT
Lifesize Cloud is enjoying tremendous growth. To ensure sufficient capacity to handle the increasing call traffic on Lifesize Cloud, we will be expanding the UDP port range used. Going forward we will use ports 10000 to 28000.

If your company has implemented firewall policies that are specific to the port numbers used in Lifesize Cloud, you must update your policies to include the new expanded range (10000 to 28000). Please refer to the Opening ports page under Configure Lifesize Cloud in Lifesize Cloud Help for additional information.

If you have no firewall policies specific to the port numbers used in Lifesize Cloud, then there is no action necessary on your part.

Please be sure to make any necessary changes to your environment before we enable the usage of these ports on Friday, July 1, 2016, to ensure uninterrupted service.
Posted on Jun 1, 16:21 CDT
Past Incidents
Jun 27, 2016
At 10:17:25 (CST) one of our US call management nodes had a problem that resulted in dropped calls. Other nodes were unaffected. Although one of our call management nodes may have dropped calls, other backup nodes were there for you to call back in to your meeting, and all nodes are now fully functional to provide uninterrupted service. Services were automatically restored.
Jun 27, 11:09 CDT
Jun 26, 2016

No incidents reported.

Jun 25, 2016

No incidents reported.

Jun 24, 2016

No incidents reported.

Jun 23, 2016

No incidents reported.

Jun 22, 2016

No incidents reported.

Jun 21, 2016

No incidents reported.

Jun 20, 2016

No incidents reported.

Jun 19, 2016

No incidents reported.

Jun 18, 2016

No incidents reported.

Jun 17, 2016

No incidents reported.

Jun 16, 2016

No incidents reported.

Jun 15, 2016

No incidents reported.

Jun 14, 2016

No incidents reported.

Jun 13, 2016
Some users may have been unable to login to our service due to an issue with our call management server. We’re happy to let you know that the issue is resolved and we’re back in action.
Jun 13, 15:41 CDT