All Systems Operational
Management Console   ? Operational
Call Management Service   ? Operational
Web Application call service   ? Operational
Multiway Call Service   ? Operational
Audio Call Service   ? Operational
Recording Service   ? Operational
Chat Service   ? Operational
Lifesize Icon   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 18, 2018
Resolved - At 05:13 AM (CST) our call management node in London,Frankfurt and Amsterdam3 encountered an issue that possibly resulted in dropped calls. Other nodes were unaffected. Any affected callers should have been able to rejoin their calls in progress.
Jun 18, 05:54 CDT
Jun 17, 2018

No incidents reported.

Jun 16, 2018

No incidents reported.

Jun 15, 2018

No incidents reported.

Jun 14, 2018

No incidents reported.

Jun 13, 2018

No incidents reported.

Jun 12, 2018

No incidents reported.

Jun 11, 2018
Resolved - This incident has been resolved. We apologize for any inconvenience this may caused.
Jun 11, 21:02 CDT
Monitoring - We have observed an issue with our Monitoring Service which may have resulted in false alerts for the customers who have subscribed to this feature. The false alerts may have occurred from Friday 08 June through Monday 11 June. We have already deployed a fix and are continuing to monitor the situation to validate that the issue has been resolved. We apologize for any inconvenience this may have caused.
Jun 11, 09:39 CDT
Jun 10, 2018

No incidents reported.

Jun 9, 2018

No incidents reported.

Jun 8, 2018

No incidents reported.

Jun 7, 2018
Completed - The scheduled maintenance has been completed.
Jun 7, 21:35 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 7, 21:05 CDT
Scheduled - As we work hard to maintain our servers, you may experience an issue when accessing the web console. We'll be back up and running shortly.
Jun 7, 21:03 CDT
Completed - The scheduled maintenance has been completed.
Jun 7, 18:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 6, 18:00 CDT
Scheduled - Lifesize Icon video systems paired with Lifesize Cloud will automatically upgrade overnight during the maintenance window. Check out the Lifesize Icon Series Release Notes to learn more: https://community.lifesize.com/docs/DOC-2396
Jun 5, 17:54 CDT
Jun 6, 2018
Resolved - All Management console services have been successfully restored. We apologize for any inconvenience this may caused.
Jun 6, 01:56 CDT
Monitoring - We are happy to let you know that all issues with web console have been identified and a fix has been deployed. We will continue to monitor the service to ensure no further impact.
Jun 5, 23:19 CDT
Investigating - Thank you for your patience while we address an issue with the web console. You may be unable to access your web console at this time. We are working to resolve this issue as soon as possible
Jun 5, 21:28 CDT
Jun 4, 2018

No incidents reported.