This incident is now resolved. All endpoints are now able to pair to our Cloud Service.
Posted May 18, 2018 - 22:30 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted May 18, 2018 - 21:24 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted May 18, 2018 - 20:45 UTC
Investigating
At 01:30 PM (CST) our call management nodes encountered an issue that possibly resulted in endpoints unable to pair to our Cloud Service. We are investigating the issue and will update shortly.