The Sao Paulo node has been stable since its issue at 10:40 AM CST. This is now considered resolved.
Posted Nov 09, 2017 - 18:56 UTC
Monitoring
At 10:40 AM (CST) our call management node in Saul Paulo encountered an issue that possibly resulted in dropped calls. Other nodes were unaffected. Any affected callers should have been able to rejoin their calls in progress. We are monitoring the node.