Beginning at 23-Sep-2014 00:17 UTC, an IBM Softlayer router in Singapore began to experience a service disruption. All Lifesize Cloud Singapore servers are experiencing a disruption in public network connectivity as a result of this incident. Seven Lifesize Cloud calls were disconnected as a result of this disruption. Service was transferred to the Hong Kong node.
As of 23-Sep-2014 00:43 UTC – IBM Softlayer network engineers have confirmed that a software-related event has left the Singapore routers in an abnormal state, and are now working to reboot both routers in order to restore service.
At 23-Sep-2014 01:09 UTC – IBM Softlayer network engineers completed a full reboot of both Singapore routers and have confirmed that public network connectivity has been restored. IBM Softlayer network engineers will be working with the hardware vendor to determine the root cause and whether further remedial action is required to prevent a recurrence.