System Upgrade
Scheduled Maintenance Report for Lifesize Meeting Solutions Cloud
Postmortem

Beginning at 23-Sep-2014 00:17 UTC, an IBM Softlayer router in Singapore began to experience a service disruption. All Lifesize Cloud Singapore servers are experiencing a disruption in public network connectivity as a result of this incident. Seven Lifesize Cloud calls were disconnected as a result of this disruption. Service was transferred to the Hong Kong node.

As of 23-Sep-2014 00:43 UTC – IBM Softlayer network engineers have confirmed that a software-related event has left the Singapore routers in an abnormal state, and are now working to reboot both routers in order to restore service.

At 23-Sep-2014 01:09 UTC – IBM Softlayer network engineers completed a full reboot of both Singapore routers and have confirmed that public network connectivity has been restored. IBM Softlayer network engineers will be working with the hardware vendor to determine the root cause and whether further remedial action is required to prevent a recurrence.

Posted Sep 23, 2014 - 03:50 UTC

Completed
Our schedule maintenance has completed.

At 7:11 pm (CDT) one of our call management nodes experienced an issue that resulted in dropped calls. Don't worry because one of our other speedy nodes picked it up, so you'll be able to call back in and keep meeting! Service was fully restored at 7:59 am (CDT).
Posted Sep 23, 2014 - 03:05 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 23, 2014 - 00:00 UTC
Scheduled
Lifesize Cloud is scheduled for an upgrade! How exciting!
Posted Sep 20, 2014 - 23:30 UTC