All Systems Operational
Audio Call Service ? Operational
Call Management Service ? Operational
Chat Service ? Operational
Community ? Operational
Kaptivo Operational
Lifesize Icon Operational
Lifesize Share ? Operational
Management Console ? Operational
Multiway Call Service ? Operational
Recording Service ? Operational
Web Application call service ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Oct 8, 2024

No incidents reported today.

Oct 7, 2024

No incidents reported.

Oct 6, 2024

No incidents reported.

Oct 5, 2024

No incidents reported.

Oct 4, 2024

No incidents reported.

Oct 3, 2024
Microsoft 365 Calendar Service for Icon is impacted
Resolved - Microsoft has updated the interfaces used by the calendar integration for Lifesize Icon and customers will need to consent to new permissions in order for Icon devices to start receiving events again:
https://support.lifesize.com/product/release-notes/cloud-services/#Calendar-Service
Oct 3, 16:00 UTC
Monitoring - A fix has been implemented and we are monitoring the results. Customers with Microsoft 365 calendar integration for Icon will need to grant new permissions for Lifesize access to calendars:
1. Navigate to https://manage.lifesize.com/.
2. Log in as an administrator or super user for the account if prompted.
3. In the same browser window or tab, navigate to https://calendarservice.lifesizecloud.com/relink
4. Select Microsoft Office 365 and complete the Microsoft sign-in and permissions consent process.

The permissions have changed to work with new APIs from Microsoft.
Oct 3, 02:51 UTC
Identified - Lifesize customers are currently encountering challenges with the Microsoft 365 Calendar Service for Icon. Our Engineering team has pinpointed this issue's root cause and is actively involved in resolving it.
Oct 1, 15:50 UTC
Oct 2, 2024

No incidents reported.

Oct 1, 2024
Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024

No incidents reported.

Sep 26, 2024
Call Management Service Update
Completed - The scheduled maintenance has been completed.
Sep 26, 01:45 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 01:00 UTC
Scheduled - Our engineering team will be conducting routine maintenance on our Call Management Service. While doing so, we prioritize minimizing any impact on the underlying infrastructure for this service. In most instances, this process is seamlessly integrated and is unnoticeable.
Sep 25, 16:10 UTC
Sep 25, 2024
Call Management Service Update
Completed - The scheduled maintenance has been completed.
Sep 25, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 01:00 UTC
Scheduled - Our engineering team will be conducting routine maintenance on our Call Management Service. While doing so, we prioritize minimizing any impact on the underlying infrastructure for this service. In most instances, this process is seamlessly integrated and is unnoticeable.
Sep 24, 17:54 UTC
Sep 24, 2024

No incidents reported.

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