All Systems Operational
Management Console ? Operational
Call Management Service ? Operational
Web Application call service ? Operational
Multiway Call Service ? Operational
Audio Call Service ? Operational
Recording Service ? Operational
Chat Service ? Operational
Lifesize Icon Operational
Lifesize Share ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Feb 19, 2020

No incidents reported today.

Feb 18, 2020

No incidents reported.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020
Completed - The scheduled maintenance has been completed.
Feb 14, 20:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 20:00 CST
Scheduled - Lifesize Icon 400/450/600/800 video systems paired with the Lifesize Cloud will automatically upgrade to version 4.4.0.2568 overnight during the maintenance window. The release notes are available at https://www.lifesize.com/en/icon-help/release-notes/february-2020. Please note that this upgrade will not impact other ICON video systems.
Feb 10, 15:27 CST
Feb 13, 2020
Completed - The scheduled maintenance has been completed.
Feb 13, 20:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 20:00 CST
Scheduled - Lifesize Icon 300/500/700 video systems paired with the Lifesize Cloud will automatically upgrade to version 3.5.3.1203 overnight during the maintenance window. The release notes are available at https://www.lifesize.com/en/help/icon-gen2/release-notes/february. Please note that this upgrade will not impact other ICON video systems.
Feb 7, 16:06 CST
Feb 10, 2020

No incidents reported.

Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.

Feb 7, 2020
Completed - The scheduled maintenance has been completed.
Feb 7, 08:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 20:00 CST
Scheduled - Lifesize Share will automatically upgrade overnight to version 1.9.0 during the maintenance window. Check out the Lifesize Share Release Notes to learn more: https://www.lifesize.com/en/share-help/release-notes
Jan 31, 16:20 CST
Feb 6, 2020
Resolved - The incident has been resolved.
Feb 6, 20:23 CST
Monitoring - The primary cause of the issue has been addressed. We are still working on further remediation to completely address the issue.
Feb 6, 14:19 CST
Identified - We have identified an issue and are working through remediation. The service is operational at this time, but we are continuing to monitor for any further issues.
Feb 6, 09:54 CST
Investigating - We are currently investigating a call management issue that is occurring in our Europe region.
Feb 6, 08:07 CST
Feb 5, 2020
Resolved - The incident is resolved. We apologize for any inconvenience this may caused.
Feb 5, 01:06 CST
Monitoring - A fix has been implemented. All calls are functioning normally now. We will continue monitoring for any further issues.
Feb 4, 22:32 CST
Investigating - We are currently investigating an issue that is impacting some calls.
Feb 4, 21:21 CST