Audio calling recommendations
Monitoring - Please see an important message about audio calling recommendations at https://community.lifesize.com/s/article/IMPORTANT-NOTICE-Audio-calling-recommendations. This will be a long running incident where we share updates from our providers regarding impacts to global PSTN services.
Apr 1, 02:55 CDT
Uptime over the past 90 days. View historical uptime.
Audio Call Service ? Operational
Call Management Service ? Operational
Chat Service ? Operational
Community ? Operational
90 days ago
100.0 % uptime
Today
Kaptivo Operational
90 days ago
100.0 % uptime
Today
Lifesize Icon Operational
Lifesize Share ? Operational
Management Console ? Operational
Multiway Call Service ? Operational
Recording Service ? Operational
Web Application call service ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
May 17, 2021

No incidents reported today.

May 16, 2021

No incidents reported.

May 15, 2021

No incidents reported.

May 14, 2021

No incidents reported.

May 13, 2021

No incidents reported.

May 12, 2021

No incidents reported.

May 11, 2021
Recordings on Manage Console.
Completed - The scheduled maintenance has been completed.
May 11, 23:30 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 20:30 CDT
Scheduled - We will be performing a maintenance in our Recording Service on May 11th, 2021 between 20:30 ~ 23:30 hours (CDT) / 01:30 ~ 4:30 hours (GMT) (May 12, 2021) across the platform.
During the maintenance window you may observe slowness or missing recordings in the manage console. We apologize for the inconvenience and request you to await for the maintenance to complete to resume access to the recordings.
May 11, 15:53 CDT
Unable to find recordings from Manage Console
Resolved - This incident has been resolved.
May 11, 22:44 CDT
Monitoring - We have resolved the issue with cloud recording displaying on the web portal and we will continue to monitor.
May 11, 15:30 CDT
Identified - We have currently identified an issue with cloud recording displaying on the web portal.
This is only a display issue, we are working towards a resolution and will provide updates as we have them.
May 11, 13:55 CDT
May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021

No incidents reported.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021
Lifesize Icon
Completed - The scheduled maintenance has been completed.
May 3, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 1, 20:00 CDT
Scheduled - Lifesize Icon 400/450/600/800 video systems paired with the Lifesize Cloud will automatically upgrade to version 4.5.6.3363 overnight during the maintenance window. The release notes are available at https://community.lifesize.com/s/release-notes-icon-400-450-600-800. Please note that this upgrade will not impact other ICON video systems.
Apr 30, 18:41 CDT
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