Lifesize Support Helpdesk - Phone Issue
Investigating - We are currently experiencing issues with our Support phone number 877-347-9333 and it is temporarily unavailable. Customers can call into our alternate numbers 877-543-3749 or (512) 347-9300.
Feb 27, 13:01 CST
Uptime over the past 90 days. View historical uptime.
Management Console ? Operational
Call Management Service ? Operational
Web Application call service ? Operational
Multiway Call Service ? Operational
Audio Call Service ? Operational
Recording Service ? Operational
Chat Service ? Operational
Lifesize Icon Operational
Lifesize Share ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage

No incidents or maintenance related to this downtime.

Past Incidents
Apr 26, 2019

No incidents reported today.

Apr 25, 2019
Upgrade to ICON 700 and 300 video systems paired to Lifesize Cloud
Completed - The scheduled maintenance has been completed.
Apr 25, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 23, 08:01 CDT
Scheduled - Lifesize Icon 700 and 300 video systems paired with the Lifesize Cloud will automatically upgrade overnight during the maintenance window. Check out the release notes to learn more: https://www.lifesize.com/en/help/icon-gen2/release-notes/april. Please note that this upgrade will not impact other ICON video systems.
Apr 21, 15:52 CDT
Apr 24, 2019

No incidents reported.

Apr 22, 2019

No incidents reported.

Apr 21, 2019
Recording service maintenance
Completed - The scheduled maintenance has been completed.
Apr 21, 13:26 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 09:00 CDT
Scheduled - Lifesize will be performing maintenance on our recording service. During the maintenance window, customers will encounter issues if they try to record a conference. We apologize for the late notice for this unexpected maintenance window.
Apr 20, 21:07 CDT
Apr 20, 2019

No incidents reported.

Apr 19, 2019

No incidents reported.

Apr 18, 2019
Lifesize Icon Paired with Lifesize Cloud Upgrade
Completed - The scheduled maintenance has been completed.
Apr 18, 20:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 20:00 CDT
Scheduled - Lifesize Icon 700 and 300 video systems paired with the Lifesize Cloud will automatically upgrade overnight during the maintenance window. Check out the release notes to learn more: https://www.lifesize.com/en/help/icon-gen2/release-notes/april. Please note that this upgrade will not impact other ICON video systems.
Apr 14, 17:37 CDT
Apr 17, 2019
Lifesize Share Upgrade
Completed - The scheduled maintenance has been completed.
Apr 17, 20:00 CDT
Update - We have extended this upgrade window until Wednesday, April 17, 20:00 CDT.
Apr 12, 16:17 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 20:00 CDT
Scheduled - Lifesize Share will automatically upgrade overnight during the maintenance window. Check out the Lifesize Share Release Notes to learn more: https://www.lifesize.com/en/share-help/release-notes
Apr 8, 16:29 CDT
Apr 15, 2019

No incidents reported.

Apr 14, 2019

No incidents reported.

Apr 13, 2019

No incidents reported.

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