All Systems Operational
Management Console ? Operational
Call Management Service ? Operational
Web Application call service ? Operational
Multiway Call Service ? Operational
Audio Call Service ? Operational
Recording Service ? Operational
Chat Service ? Operational
Lifesize Icon Operational
Lifesize Share ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 13, 2019

No incidents reported today.

Dec 12, 2019

No incidents reported.

Dec 11, 2019

No incidents reported.

Dec 10, 2019

No incidents reported.

Dec 9, 2019

No incidents reported.

Dec 8, 2019

No incidents reported.

Dec 7, 2019
Completed - The scheduled maintenance has been completed.
Dec 7, 20:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 20:00 CST
Scheduled - Lifesize Icon 300/700 video systems paired with the Lifesize Cloud will automatically upgrade to version 3.4.1.1157 overnight during the maintenance window. The release notes are available at https://www.lifesize.com/en/help/icon-gen2/release-notes/december. Please note that this upgrade will not impact other ICON video systems.
Dec 3, 16:15 CST
Dec 6, 2019

No incidents reported.

Dec 5, 2019
Resolved - Microsoft has confirmed the issue is due to a recent code update on their end. Microsoft has indicated a fix has been tested and is being deployed. For further information, please see your Microsoft support portal. No update is necessary from Lifesize for calls to start working again once Microsoft has deployed the fix.
Dec 5, 18:28 CST
Identified - The issue has been identified as only impacting some customers that are trying to make calls from Skype for Business clients via MS Office 365 to Lifesize. Impacted customers are encouraged to open support cases with Microsoft. A workaround is to call out to Skype for Business clients from Lifesize.
Dec 3, 16:17 CST
Investigating - We are currently facing issues while calling from "Skype for Business" users based in APAC region to Lifesize cloud. Our engineering team is investigating the issue and we will update once the service is restored. Apologies for the inconvenience caused.
Dec 3, 04:56 CST
Dec 4, 2019

No incidents reported.

Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.