Lifesize Cloud Status

All Systems Operational

Management Console Operational

Call Management Service Operational

Web Application call service Operational

Multiway Call Service Operational

Audio Call Service Operational

Recording Service Operational

Chat Service Operational

Lifesize Icon Operational

Lifesize Share Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Dec 13, 2019

No incidents reported today.

Dec 12, 2019

No incidents reported.

Dec 11, 2019

No incidents reported.

Dec 10, 2019

No incidents reported.

Dec 9, 2019

No incidents reported.

Dec 8, 2019

No incidents reported.

Dec 7, 2019

Lifesize Icon Paired with Lifesize Cloud Upgrade

Completed - The scheduled maintenance has been completed.
Dec 7, 20:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 20:00 CST

Scheduled - Lifesize Icon 300/700 video systems paired with the Lifesize Cloud will automatically upgrade to version 3.4.1.1157 overnight during the maintenance window. The release notes are available at https://www.lifesize.com/en/help/icon-gen2/release-notes/december. Please note that this upgrade will not impact other ICON video systems.
Dec 3, 16:15 CST

Dec 6, 2019

No incidents reported.

Dec 5, 2019

Calls from APAC Skype for Business users to Lifesize cloud are not connecting

Resolved - Microsoft has confirmed the issue is due to a recent code update on their end. Microsoft has indicated a fix has been tested and is being deployed. For further information, please see your Microsoft support portal. No update is necessary from Lifesize for calls to start working again once Microsoft has deployed the fix.
Dec 5, 18:28 CST

Identified - The issue has been identified as only impacting some customers that are trying to make calls from Skype for Business clients via MS Office 365 to Lifesize. Impacted customers are encouraged to open support cases with Microsoft. A workaround is to call out to Skype for Business clients from Lifesize.
Dec 3, 16:17 CST

Investigating - We are currently facing issues while calling from "Skype for Business" users based in APAC region to Lifesize cloud. Our engineering team is investigating the issue and we will update once the service is restored. Apologies for the inconvenience caused.
Dec 3, 04:56 CST

Dec 4, 2019

No incidents reported.

Dec 2, 2019

No incidents reported.

Dec 1, 2019

No incidents reported.

Nov 30, 2019

No incidents reported.

Nov 29, 2019

No incidents reported.