All Systems Operational

Audio Call Service Operational
Call Management Service Operational
Chat Service Operational
Community Operational
Kaptivo Operational
Lifesize Icon Operational
Lifesize Share Operational
Management Console Operational
Multiway Call Service Operational
Recording Service Operational
Web Application call service Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Rolling Update of Backend Services for US Region Apr 3, 2026 00:00-03:00 UTC

We will be conducting a rolling update to our backend services specifically impacting our users in the US region during the aforementioned time window. Users in US might experience intermittent and brief disruptions to some functionalities.

Users outside the US region are not expected to experience any disruptions during this time.

Our team will be working diligently to ensure the process is as seamless as possible for our US community. We appreciate your patience and understanding. Please monitor this status page for any further updates.

Thank you for your continued support.
Posted on Apr 02, 2026 - 18:33 UTC
Apr 2, 2026
Rolling Update of Backend Services for Europe Region
Completed - The scheduled maintenance has been completed.
Apr 2, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 22:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 1, 16:19 UTC
Update - We will be undergoing scheduled maintenance during this time.
Apr 1, 16:14 UTC
Scheduled - We will be conducting a rolling update to our backend services specifically impacting our users in the Europe region during the aforementioned time window. Users in Europe might experience intermittent and brief disruptions to some functionalities.

Users outside the Europe region are not expected to experience any disruptions during this time.

Our team will be working diligently to ensure the process is as seamless as possible for our Europe community. We appreciate your patience and understanding. Please monitor this status page for any further updates.

Thank you for your continued support.
Apr 1, 16:13 UTC
Apr 1, 2026
Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026

No incidents reported.

Mar 26, 2026

No incidents reported.

Mar 25, 2026
Call Management Service Issue – Users in the EU region are unable to join Teams, Zoom, or Google meetings using Icon devices.
Resolved - This incident has been resolved.
Mar 25, 16:32 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 25, 15:05 UTC
Investigating - We are currently investigating this issue.
Mar 25, 14:15 UTC
Mar 24, 2026

No incidents reported.

Mar 23, 2026

No incidents reported.

Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026
Rolling Update of Backend Services for APAC Region
Completed - The scheduled maintenance has been completed.
Mar 20, 19:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 17:30 UTC
Scheduled - We will be conducting a rolling update to our backend services specifically impacting our users in the APAC region during the aforementioned time window. Users in APAC might experience intermittent and brief disruptions to some functionalities.

Users outside the APAC region are not expected to experience any disruptions during this time.

Our team will be working diligently to ensure the process is as seamless as possible for our APAC community. We appreciate your patience and understanding. Please monitor this status page for any further updates.

Thank you for your continued support.
Mar 20, 15:24 UTC
Mar 19, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage