Monitoring - We've addressed the issue and all services are fully operational. We are continuing to monitor to verify there are no residual issues.
Jul 9, 20:21 CDT
Identified - The issue has been identified and a fix is being implemented.
Jul 9, 20:05 CDT
Update - We've addressed audio calling, continuing to investigate other services.
Jul 9, 19:28 CDT
Investigating - We are currently investigating issues affecting all services in our eu-central-1 region in Frankfurt.
Jul 9, 19:22 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 9, 20:01 CDT
Scheduled - Lifesize Icon 300/500/700 video systems paired with the Lifesize Cloud will automatically upgrade to version 3.8.1.1296 overnight during the maintenance window. The release notes are available at https://community.lifesize.com/s/release-notes-icon-300-500-700. Please note that this upgrade will not impact other ICON video systems.
Monitoring - Please see an important message about audio calling recommendations at https://community.lifesize.com/s/article/IMPORTANT-NOTICE-Audio-calling-recommendations. This will be a long running incident where we share updates from our providers regarding impacts to global PSTN services.
Apr 1, 02:55 CDT
Management Console ? Operational
Call Management Service ? Operational
Web Application call service ? Operational
Multiway Call Service ? Operational
Audio Call Service ? Operational
Recording Service ? Operational
Chat Service ? Operational
Lifesize Icon Under Maintenance
Lifesize Share ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 9, 2020

Unresolved incidents: Lifesize Icon, Issues in eu-central-1 region, Audio calling recommendations.

Jul 8, 2020

No incidents reported.

Jul 7, 2020

No incidents reported.

Jul 6, 2020

No incidents reported.

Jul 5, 2020
Resolved - Users from EMEA and INDIA may have seen Calling and Login issue with Lifesize Apps and Manage console from 12:00 UTC. This issue resolved at 13:15 UTC and All services are running normally. We apologize for any inconvenience this may caused.
Jul 5, 09:55 CDT
Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020

No incidents reported.

Jun 30, 2020

No incidents reported.

Jun 29, 2020
Resolved - This incident has been resolved.
Jun 29, 10:26 CDT
Monitoring - A fix has been implemented and we are monitoring the service.
Jun 29, 07:45 CDT
Investigating - Thank you for your patience while we address an issue with our audio conferencing service in "EU region". Some users may experience difficulties placing audio calls at this time.
Jun 29, 06:48 CDT
Jun 28, 2020
Completed - The scheduled maintenance has been completed.
Jun 28, 01:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 22:00 CDT
Scheduled - We will be performing necessary maintenance to upgrade components of our service in our Virginia and Sao Paulo regions. Customers may experience some intermittent issues during the maintenance.
Jun 26, 15:39 CDT
Jun 27, 2020
Completed - The scheduled maintenance has been completed.
Jun 27, 19:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 16:00 CDT
Scheduled - We will be performing necessary maintenance to upgrade components of our service in our Frankfurt and Dublin regions. Customers may experience some intermittent issues during the maintenance.
Jun 26, 15:31 CDT
Completed - The scheduled maintenance has been completed.
Jun 27, 13:01 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 10:00 CDT
Scheduled - We will be performing necessary maintenance to upgrade components of our service in our Singapore, Sydney, and Mumbai regions. Customers may experience some intermittent issues during the maintenance.
Jun 26, 15:30 CDT
Jun 26, 2020

No incidents reported.

Jun 25, 2020

No incidents reported.