Lifesize Meeting Solutions Status

All Systems Operational

Audio Call Service Operational

Call Management Service Operational

Chat Service Operational

Community Operational

Kaptivo Operational

Lifesize Icon Operational

Lifesize Share Operational

Management Console Operational

Multiway Call Service Operational

Recording Service Operational

Web Application call service Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 10, 2024

No incidents reported today.

Sep 9, 2024

No incidents reported.

Sep 8, 2024

Planned Database Optimization and Maintenance

Completed - The scheduled maintenance has been completed.
Sep 8, 03:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 02:00 UTC

Scheduled - This weekend, we will be performing essential optimizations of our database that backs the recording services.

Impact
During the maintenance window, the ability to record meetings or playback prior recordings may be temporarily unavailable. We expect the downtime to be less than 30 seconds. However, please be aware that it could extend longer in case of unforeseen issues.

What to Expect
– Recording Meetings: You may experience brief interruptions when attempting to start or stop recordings.
– Playback of Recordings: Access to previously recorded content may be temporarily disrupted.
We are committed to minimizing any disruption and will work diligently to complete the upgrade as quickly as possible.

Action Required
No action is required on your part. We will monitor the changes closely and provide updates if any issues arise.

Thank you for your patience and understanding. If you have any questions or encounter any issues following the upgrade, please reach out to our support team.
Sep 6, 18:39 UTC

Sep 7, 2024

No incidents reported.

Sep 6, 2024

No incidents reported.

Sep 5, 2024

No incidents reported.

Sep 4, 2024

No incidents reported.

Sep 3, 2024

No incidents reported.

Sep 2, 2024

No incidents reported.

Sep 1, 2024

No incidents reported.

Aug 31, 2024

No incidents reported.

Aug 30, 2024

No incidents reported.

Aug 29, 2024

Lifesize Cloud Call Management Issue

Resolved - This incident has been resolved.
Aug 29, 13:41 UTC

Monitoring - A fix has been implemented and we are monitoring the result
Aug 29, 10:01 UTC

Update - Meanwhile, our Ops and Eng teams are looking into the issue kindly utilize The guest app "guest.lifesize.com" and our connected Icon systems. The services on them are working fine.
Aug 29, 09:52 UTC

Investigating - Lifesize video cloud is down, users are unable to log in to the application or manage console.

LS cloud using desktop/mobile apps while ICONs are still working fine.
Aug 29, 09:34 UTC

Aug 28, 2024

No incidents reported.

Aug 27, 2024

No incidents reported.