Lifesize Cloud Status

All Systems Operational

Management Console Operational

Call Management Service Operational

Web Application call service Operational

Multiway Call Service Operational

Audio Call Service Operational

Recording Service Operational

Chat Service Operational

Lifesize Icon Operational

Lifesize Share Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 19, 2020

No incidents reported today.

Feb 18, 2020

No incidents reported.

Feb 17, 2020

No incidents reported.

Feb 16, 2020

No incidents reported.

Feb 15, 2020

No incidents reported.

Feb 14, 2020

Lifesize Icon Paired with Lifesize Cloud Upgrade

Completed - The scheduled maintenance has been completed.
Feb 14, 20:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 20:00 CST

Scheduled - Lifesize Icon 400/450/600/800 video systems paired with the Lifesize Cloud will automatically upgrade to version 4.4.0.2568 overnight during the maintenance window. The release notes are available at https://www.lifesize.com/en/icon-help/release-notes/february-2020. Please note that this upgrade will not impact other ICON video systems.
Feb 10, 15:27 CST

Feb 13, 2020

Lifesize Icon Paired with Lifesize Cloud Upgrade

Completed - The scheduled maintenance has been completed.
Feb 13, 20:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 20:00 CST

Scheduled - Lifesize Icon 300/500/700 video systems paired with the Lifesize Cloud will automatically upgrade to version 3.5.3.1203 overnight during the maintenance window. The release notes are available at https://www.lifesize.com/en/help/icon-gen2/release-notes/february. Please note that this upgrade will not impact other ICON video systems.
Feb 7, 16:06 CST

Feb 10, 2020

No incidents reported.

Feb 9, 2020

No incidents reported.

Feb 8, 2020

No incidents reported.

Feb 7, 2020

Lifesize Share Upgrade

Completed - The scheduled maintenance has been completed.
Feb 7, 08:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 20:00 CST

Scheduled - Lifesize Share will automatically upgrade overnight to version 1.9.0 during the maintenance window. Check out the Lifesize Share Release Notes to learn more: https://www.lifesize.com/en/share-help/release-notes
Jan 31, 16:20 CST

Feb 6, 2020

Call management issue in Europe

Resolved - The incident has been resolved.
Feb 6, 20:23 CST

Monitoring - The primary cause of the issue has been addressed. We are still working on further remediation to completely address the issue.
Feb 6, 14:19 CST

Identified - We have identified an issue and are working through remediation. The service is operational at this time, but we are continuing to monitor for any further issues.
Feb 6, 09:54 CST

Investigating - We are currently investigating a call management issue that is occurring in our Europe region.
Feb 6, 08:07 CST

Feb 5, 2020

Call Management Issue

Resolved - The incident is resolved. We apologize for any inconvenience this may caused.
Feb 5, 01:06 CST

Monitoring - A fix has been implemented. All calls are functioning normally now. We will continue monitoring for any further issues.
Feb 4, 22:32 CST

Investigating - We are currently investigating an issue that is impacting some calls.
Feb 4, 21:21 CST