Lifesize Cloud Status

Lifesize Share Upgrade

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 20:00 CST

Scheduled - Lifesize Share will automatically upgrade overnight to version 1.9.0 during the maintenance window. Check out the Lifesize Share Release Notes to learn more: https://www.lifesize.com/en/share-help/release-notes/january

Management Console Operational

Call Management Service Operational

Web Application call service Operational

Multiway Call Service Operational

Audio Call Service Operational

Recording Service Operational

Chat Service Operational

Lifesize Icon Operational

Lifesize Share Under Maintenance

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 28, 2020

No incidents reported today.

Jan 27, 2020

No incidents reported.

Jan 26, 2020

No incidents reported.

Jan 25, 2020

No incidents reported.

Jan 23, 2020

No incidents reported.

Jan 22, 2020

No incidents reported.

Jan 21, 2020

No incidents reported.

Jan 20, 2020

Call Management Issue

Resolved - The incident is now fully resolved. The incident was triggered by maintenance performed by one of our service providers. We are working with that provider to get a root cause analysis for this incident.
Jan 20, 11:38 CST

Identified - We have identified the issue and resolved the initial problem. However some meeting rooms are still not functioning properly and we are continuing to work on fixing those issues.
Jan 20, 10:49 CST

Update - Thank you for your patience while we recovered the issue with Call dialing on Cloud Meetings (VMRs) and Cloud Users, we will update and post to monitoring as soon as possible.
Jan 20, 10:27 CST

Update - Thank you for your patience while we address an issue with Call dialing to Cloud Meetings (VMRs) and Cloud Users.
Jan 20, 08:56 CST

Investigating - Thank you for your patience while we address an issue with Call dialing to Cloud Meetings (VMRs) and Cloud Users.
Jan 20, 08:45 CST

Jan 19, 2020

No incidents reported.

Jan 18, 2020

Lifesize Icon Paired with Lifesize Cloud Upgrade

Completed - The scheduled maintenance has been completed.
Jan 18, 20:00 CST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 20:00 CST

Scheduled - Lifesize Icon 300/700 video systems paired with the Lifesize Cloud will automatically upgrade to version 3.5.2.1185 overnight during the maintenance window. The release notes are available at https://www.lifesize.com/en/help/icon-gen2/release-notes/january. Please note that this upgrade will not impact other ICON video systems.
Jan 14, 21:08 CST

Jan 17, 2020

No incidents reported.

Jan 16, 2020

Audio Conferencing Service Issue

Resolved - Thank you for your patience. We have resolved this issue and both the numbers available in use.
Jan 16, 12:08 CST

Investigating - We regret the inconvenience caused as the PSTN# for United States +1 (877) 422-8614 and Canada +1 (844) 572-5683 is currently down, to dial into audio conferencing service.
Our Tech team is investigating on bringing back this number.
Some users may experience difficulties in placing audio calls at this time. We request you to use these alternate numbers till we resolve the issue.
Jan 16, 11:15 CST

Jan 15, 2020

No incidents reported.

Jan 14, 2020

No incidents reported.

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