Lifesize Icon Paired with Lifesize Cloud Upgrade
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 20:00 CDT
Scheduled - Lifesize Icon 300/500/700 video systems paired with the Lifesize Cloud will automatically upgrade to version 3.6.1.1225 overnight during the maintenance window. The release notes are available at https://community.lifesize.com/s/release-notes-icon-300-500-700. Please note that this upgrade will not impact other ICON video systems.
Audio calling recommendations
Monitoring - Please see an important message about audio calling recommendations at https://community.lifesize.com/s/article/IMPORTANT-NOTICE-Audio-calling-recommendations. This will be a long running incident where we share updates from our providers regarding impacts to global PSTN services.
Apr 1, 02:55 CDT
Management Console ? Operational
Call Management Service ? Operational
Web Application call service ? Operational
Multiway Call Service ? Operational
Audio Call Service ? Operational
Recording Service ? Operational
Chat Service ? Operational
Lifesize Icon Under Maintenance
Lifesize Share ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 2, 2020

No incidents reported today.

Apr 1, 2020
Audio calling recommendations
Resolved - This incident was marked resolved in error. A new, identical issue will be opened.
Apr 1, 02:26 CDT
Monitoring - Please see an important message about audio calling recommendations at https://community.lifesize.com/s/article/IMPORTANT-NOTICE-Audio-calling-recommendations.
Mar 30, 20:41 CDT
Audio Conferencing Service Issue
Resolved - Due to covid-19 we are seeing increase in usage of the PSTN calls resulting in call drops or not able to connect. To overcome this we have added additional numbers in Chennai, Bangalore and Delhi and request you to use these numbers for your meetings. Chennai 044-71279200, Bangalore 080-71279432 and Delhi 011-71279495.
Apr 1, 02:25 CDT
Investigating - We regret the inconvenience caused as the PSTN# for India +91 22 71279563 is currently down, to dial into audio conferencing service.
We request you to use alternate number 0008000501761 till we resolve the issue.
Mar 27, 05:06 CDT
Mar 31, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020
Call Management Issue
Resolved - This issue is resolved. All impacted VMRs have been recovered and are fully functional.
Mar 25, 10:36 CDT
Monitoring - We have identified the issue. A very small number of VMRs have been impacted. Impacted VMRs will become fully functional again if all participant leave the conference so there are no participants for a short period of time. After that all participants will be able to rejoin the conference.
Mar 25, 08:31 CDT
Update - We are continuing to investigate this issue.
Mar 25, 07:43 CDT
Investigating - From 4:30am CST, we are seeing issues with some VMR's not able to Join and some VMR's not allowing maximum participant to join the call. We are investigating the issue and keep you updated.
Mar 25, 06:33 CDT
Mar 24, 2020

No incidents reported.

Mar 23, 2020

No incidents reported.

Mar 22, 2020

No incidents reported.

Mar 21, 2020

No incidents reported.

Mar 20, 2020

No incidents reported.

Mar 19, 2020
Lifesize Share Upgrade
Completed - The scheduled maintenance has been completed.
Mar 19, 08:00 CDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 20:01 CDT
Scheduled - Lifesize Share will automatically upgrade overnight to version 1.9.1 during the maintenance window. Check out the Lifesize Share Release Notes to learn more: https://www.lifesize.com/en/share-help/release-notes/march-2020
Mar 11, 14:10 CDT
Call management issue
Resolved - This incident has been resolved.
Mar 19, 05:37 CDT
Monitoring - The issue has been fully resolved. We will continue monitoring to make sure the fixes are working properly.
Mar 19, 02:00 CDT
Update - We are still working the issue. Some room systems and soft clients are still not able to place or receive calls.
Mar 19, 00:34 CDT
Identified - We've addressed the primary issue and most calls should be working now. We're still addressing some remaining issues in some regions.
Mar 18, 22:38 CDT
Investigating - Calls are not working currently. We're investigating the issue.
Mar 18, 20:59 CDT
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