A fix has been implemented and we are monitoring the results. Customers with Microsoft 365 calendar integration for Icon will need to grant new permissions for Lifesize access to calendars: 1. Navigate to https://manage.lifesize.com/. 2. Log in as an administrator or super user for the account if prompted. 3. In the same browser window or tab, navigate to https://calendarservice.lifesizecloud.com/relink 4. Select Microsoft Office 365 and complete the Microsoft sign-in and permissions consent process.
The permissions have changed to work with new APIs from Microsoft.
Posted Oct 03, 2024 - 02:51 UTC
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Lifesize customers are currently encountering challenges with the Microsoft 365 Calendar Service for Icon. Our Engineering team has pinpointed this issue's root cause and is actively involved in resolving it.