Call management service users from EMEA unable to connect to meetings

Incident Report for Lifesize Meeting Solutions

Resolved

Over the weekend, a fix was implemented to prevent the issue from occurring again.

Posted Dec 09, 2024 - 06:13 UTC

A fix has been implemented and we are monitoring the results.

Posted Dec 05, 2024 - 10:48 UTC

We are continuing to investigate this issue.

Posted Dec 05, 2024 - 09:36 UTC

Currently, point-to-point calls are functioning well; however, some regions are experiencing difficulties joining VMR (Virtual Meeting Room) calls.

Posted Dec 05, 2024 - 09:36 UTC

This incident affected: Call Management Service and Multiway Call Service.