Call management service users from US unable to connect to meetings

Incident Report for Lifesize Meeting Solutions

Resolved

This incident has been resolved.
Posted Mar 17, 2026 - 17:36 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Mar 17, 2026 - 14:47 UTC

Identified

The issue has been identified, and our team is currently working on a fix. At this time, point-to-point calls or calls with two participants in the VMR are working fine. The issue is observed only when there are more than three participants in the meeting room.
Posted Mar 17, 2026 - 14:23 UTC

Update

We are continuing to investigate this issue.
Posted Mar 17, 2026 - 13:52 UTC

Investigating

We are currently investigating this issue.
Posted Mar 17, 2026 - 13:52 UTC
This incident affected: Call Management Service and Multiway Call Service.