Call management service users from US unable to connect to meetings

Incident Report for Lifesize Meeting Solutions

Resolved

This incident has been resolved.
Posted Jan 21, 2026 - 17:21 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 21, 2026 - 15:33 UTC

Identified

We have identified the issue, and the fix is currently being deployed.

We will keep you posted on the progress.
Posted Jan 21, 2026 - 13:56 UTC

Investigating

Currently, point-to-point calls are functioning well; however, some regions are experiencing difficulties joining VMR (Virtual Meeting Room) calls.
Posted Jan 21, 2026 - 13:52 UTC
This incident affected: Call Management Service.